Category Archives: Engagement

The Playboy Club Bunny Manual

Most companies with staff have some form of an employee handbook.  It’s usually buried deep up there on the dustiest shelf or at the bottom of the never-opened drawer.

It might’ve been section 27 in the big binder you were handed when you started at your job.  It included things like start time, finish time, lunchtime, holidays, how you can be fired (if it comes to it).  Stuff like that.

Not many even talk about (let alone enforce) your expected behaviour as part of a world famous brand experience and that’s a big problem.

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Feedback

Positive feedback equals recognition, reward, motivation and satisfaction.

On the other hand, negative feedback means something’s wrong.  The current method or strategy isn’t working.  The plan isn’t rolling out.  A new course needs to be charted.

One hears a lot about positive feedback and the need to feel “loved”.  Articles abound that theorise the need for positive reinforcement as a route to engaged staff and teams.
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